Chinese Painting | Customer Service
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SHIPPING

Free Shipping

ChinesePainting.us offers free shipping for some of our artworks. However, for other items, oversize items or for shipments to specific remote locations that our shipping courier does not have easy access to, we may charge an additional fee. Please note that signature is required for delivery.

For artworks that fall under the “Free Shipping”, ChinesePainting.us is essentially paying for the shipping cost. Please understand that free shipping is a cost that is incurred by ChinesePainting.us as a gesture to help customers save.

Residents from the State of Ohio will be responsible for paying the taxes on the purchase. Our system does not automatically calculate Ohio tax rate into the price. You will be charged the appropriate tax rate after your order is placed (we will send you a follow-up email requesting payment of the tax). Your order will not be shipped out until this is paid.

PO Box

Most of our artworks cannot be shipped to a P.O Box. We deal with each order on a case by case basis. If customers only have a P.O Box address there are solutions such as shipping to the nearest shipping courier station or an alternative address. Please give us a call for more information, as each situation varies.

Order Process

Total Delivery Time = Processing Time + Shipping Time

Honesty is the best policy, and we always strive to be as straightforward as possible. Typically, after a artworks is purchased, it takes 2-6 business days for customers to receive it. However, some special-order artworks may require additional processing days plus 2-3 weeks shipping period (shipment may take longer if being shipped to a remote area). Please contact us regarding any questions at info@ChinesePainting.us.

Estimated Shipping Date

The estimated shipping date is calculated by determining the time we obtain and package your artworks and adding that to the average courier speed based on shipping destination. During holiday seasons, please allow an extra 2-3 business days on top of the estimated shipping date due to the volume of orders being processed. Orders may arrive slightly earlier or slightly later than the estimated shipping date.

 

RETURN/EXCHANGE 

Return/Exchange

All artworks are originally hand-drawn by the artist. Due to this reason we currently don’t accept return or exchange of any purchases. Please make sure you choose the correct item and check the dimensions of the artwork before placing the order.Customers must ensure that the artworks they want is correct by referencing the Item number.

Damaged Packaging Upon Arrival of Delivery

If the packaging of artwork arrives largely damaged, customers shall decline the shipment, take a photo of the packaging and contact our customer service as soon as possible.

Since every situation is different, we will assess each case and will find a unique solution that will ultimately satisfy the needs of our customers. This may include a refund or replacement of the order depending on the customer’s preference. Images of the damaged packaging may be requested. Please note that shipping couriers do not cover small damages (minor broken packaging) during shipping.



PRICING 

Website Price

On rare occasions, erroneous price or availability listings may appear on our website or independently operated affiliate sites. While we apologize for the inconvenience such an error may cause, ChinesePainting.us reserves the right to correct inaccuracies at any time, with or without notice, and update any related orders.

Please be advised that when customers place an order, the credit card they provide will be charged immediately and not when the order is shipped out. This is because many of our artworks are made-to-order and therefore we need to receive payment to prevent loss from an order cancellation mid-build.

  

ORDERS

Special Orders

Under some unique circumstances, customer orders can qualify as a “special order”. An desired subject, motif or colors of artwork may be rare or unique, and therefore we may not have it in stock at the time of ordering. When an order qualifies as a “special order”, Please send us your preferences of subject, dimensions and colors.

The customer will usually see the special order of artwork at their door within 15-20 business days, but that may not always be the case. We try our very best to keep the customers updated throughout the entire process right up to the moment when the artworks is delivered to the customer. We don’t accept return or exchange for special order artworks.

Online Images

Please note that the website images are photography of the original artworks and may look slightly different when you see the real piece. We will try all our best to make the photos fully reflect the colors and details but please be aware of the differences between an ‘online photo’ and a real art piece seen through your own eyes.

 

TAXES

Customers living outside of the State of Ohio are not charged taxes for any purchases. Residents from the State of Ohio will be responsible for paying the taxes on the purchase. Our system does not automatically calculate Ohio tax rate into the price. You will be charged the appropriate tax rate after your order is placed (we will send you a follow-up email requesting payment of the tax). Your order will not be shipped out until this is paid.

Taxes are not charged to any International or Canadian customers. Canadian customers may pick up their orders in Toronto Ontario. Please contact us at info@ChinesePainting.us for instruction and address of the pick-up location in Toronto.

 

PRIVACY POLICY

Any information obtained from customers in the process of fulfilling orders will not be shared with any 3rd parties.

ChinesePainting.us. is not responsible for the practices employed by websites linked to or from its website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of the ChinesePainting.us website. Please remember that when customers use a link to go from ChinesePainting.us website to another website, ChinesePainting.us privacy policy is no longer in effect. Customer browsing and interaction on any other website, including websites which have a link to the ChinesePainting.us website, is subject to that website’s own rules and policies. Please read over those rules and procedures before proceeding.

  

COPYRIGHT/TRADEMARKS

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of ChinesePainting.us. or associated establishment, protected by American and international copyright laws. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.